Technical Account Manager / Project Manager

Consulting Services:

  • Voice network architecture
  • Telecommunications architecture
  • 3rd Party integration with existing services
  • Finding IT solutions to meet business challenges

Responsibilities:

  • Troubleshoot SIP trunks and VoIP networks
  • Troubleshoot SIP Service Border controllers
  • Troubleshoot Telecom circuits/ networks (POTS, T1, E1, T3, E3, Fiber, MPLS, VPN)
  • Troubleshoot customer LAN and carrier WAN networks
  • Engineered ShoreTel SIP solutions for Customer End Point equipment (Ex: SIP phones , SIP to Analog converters)
  • Support Windows workstations and servers
  • Support VmWare configurations and troubleshooting
  • Support VXworks and linux based voice switching equipment
  • Train Tier 1 & 2 staff and customers on network standards, and best troubleshooting skills
  • Develop training articles and documentation