Technical Account Manager

Responsibilities:

  • Install Mitel Cloud Integration products
  • Help convert ONSITE premise customers to Mitel Cloud
  • Manage high visibility customers to ensure their phone system is configured optimally
  • Troubleshoot SIP trunks and VoIP networks
  • Troubleshoot SIP Service Border controllers
  • Troubleshoot customer LAN and carrier WAN networks
  • Engineered ShoreTel SIP solutions for Customer End Point equipment (Ex: SIP phones , SIP to Analog converters)
  • Support Windows workstations and servers
  • Support VmWare configurations and troubleshooting
  • Support VXworks and linux based voice switching equipment